Last updated: 6 April 2010
We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Faulty & Goods Sent in Error
All returns must be authorised by Electrospares.Net™ prior to return. Contact us either by email or by phone, contact numbers available on the contact us web page. A returns number will be issued together with a free post address or free Courier collection and instructions for the return of the Goods.
Please note that goods must be returned in the condition they were sent out and with the original packaging. NB: Shaver spares will not be refunded, should the packaging be opened. If you feel an item is damaged or defective, please call us or email us within 14 working days.
Unfortunately, we can not consider any claims that are made after this time period. Our customer care team will record your problem and work with you to resolve it. If the customer care team can not resolve your issue over the phone or by email, they will ask you to return the item.
Once we receive the returned item and have confirmed that it is damaged, or defective, we will refund you the FULL cost of the damaged, or defective item, plus ALL associated delivery and return postal costs.
Please note that certain parts of Goods are considered as consumable items by the manufacturer. As such, damage caused during their use may not be covered and would be considered wear and tear.
Extent of Liability
We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.
We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event, our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.
Goods Ordered in Error
Goods that have been ordered wrongly may incur a return postage charge if this should be the case and if it was due to customer error, Electrospares reserve the right to pass on such postage / return charges.
When returning goods, please ensure you receive adequate insurance to cover the value of the goods that you are returning, and that the courier asks for a signature on delivery. This will allow you to track the returned goods and get compensation should your chosen courier lose them.
Labels and Printing
Your right to return goods does not apply to orders for goods made or modified to your specification or which you or anyone else authorised by you has used. Please note that our supply of labels to your order, such as your choice of shape, sizing, pattern or materials, is a supply of goods to your specification as these items are made specifically on your request and are not supplied from existing stock. Accordingly, you do not have the right to cancel under the Regulations.