Returns & Refunds

We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

All returns must be authorised by Electrospares.Net prior to being returned. Contact us either by email or by phone; contact numbers are available on the Contact Us web page. A returns number will be issued together with a free post address or free courier collection and instructions for the return of the goods.

For the Electro-spares.co.uk site, see HERE.
For the TonersExpress.co.uk site, see HERE.

Goods must be returned in their original packaging and condition. NB: Shaver spares will not be refunded should the packaging be opened. If you feel an item is damaged or defective, please call us or email us within 14 working days.

Regrettably, we cannot consider any claims made beyond this time frame. Our customer care team will record your problem and work with you to resolve it. If the customer service team can’t help you over the phone or email, they’ll ask you to return the item.

Once we receive the returned item and have confirmed that it is damaged or defective, we will refund you the FULL cost of the damaged or defective item, plus ALL associated delivery and return postal costs.

Please be aware that the manufacturer regards certain parts of the goods as consumable items. Therefore, the manufacturer may not cover damage that occurs during their use, as it falls under the category of wear and tear.

Extent of Liability

We strive to accurately describe the goods advertised for sale on the website. However, the descriptions of goods on the website do not form part of the contract between you and us. They are designed to represent a general idea of the goods. You should ensure that the goods you are purchasing from us are suitable for your intended use. We do not give a warranty that the goods you purchase from us are suitable for your intended purpose.

We are not liable for any loss or damage you suffer due to our breach of this contract, including consequential loss and damage to third-party property. In any event, our liability to you, arising directly from our negligence, will not exceed the invoice value of the goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

Goods that have been ordered wrongly may incur a return postage charge if this should be the case, and if it was due to customer error, Electrospares reserves the right to pass on such postage/return charges.

When returning goods, please ensure you receive adequate insurance to cover the value of the goods that you are returning and that the courier asks for a signature on delivery. This will allow you to track the returned goods and get compensation should your chosen courier lose them.

Labels and Printing

You can’t return items made or altered to your specifications or used by you or someone you authorised. Please note that the labels supplied for your order, including your choice of shape, size, pattern, or materials, are made specifically to your specifications and are not supplied from existing stock. Accordingly, you do not have the right to cancel under the Regulations.