| Refunds & Returns Policy |
| Last updated: 5 June 2007 |
| We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. |
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| 1. Faulty & Goods Sent in Error |
| 1.1. All returns must be authorised by Electrospares prior to return. Contact us either by email or by phone, contact numbers available on the contact us web page. A returns number will be issued together with a free post address or free Courier collection and instructions for the return of the Goods. Please note that goods must be returned in the condition they where sent out and with the original packaging. NB: Shaver spares will not be refunded, should the packaging be opened. If you feel an item is damaged or defective please call us or email us within 14 working days. Unfortunately we can not consider any claims that are made after this time period. Our customer care team will record your problem and work with you to resolve it. If the customer care team can not resolve your problem over the phone or by email they will ask you to return the item. Once we receive the returned item and have confirmed that it is damaged, or defective, we will refund you the FULL cost of the damaged, or defective item, plus ALL associated delivery and return postal costs. |
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| 2. Goods Ordered in Error |
| 2.1. Goods that have been ordered wrongly may incur a return postage charge if this should be the case and if it was due to customer error, Electrospares reserve the right to pass on such postage / return charges. When returning goods, please ensure you receive adequate insurance to cover the value of the goods that you are returning, and that the courier asks for a signature on delivery. This will allow you to track the returned goods and get compensation should your chosen courier lose them. |
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