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FAQs

Questions & Answers

  1. Which debit/credit cards do you accept?
    We accept VISA, Mastercard, Delta, American Express, Switch/Maestro, Solo, VISA Debit and VISA Electron. We also accept payment by cheque and postal order. If paying by cheque or postal order, payment is required first before your order can be despatched. Cheque clearing subject to security checks.
  2. What Is PayPal?
    PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It’s accepted by merchants everywhere.
  3. Is it safe to use?
    PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
  4. Why use PayPal?
    • Make purchases or send money with PayPal – it’s free
    • Shop and pay conveniently by saving your information with PayPal if you want to
    • PayPal is accepted by millions of businesses worldwide and is the preferred payment method.
    • Use Paypal as a one time checkout.
  5. Are my credit/debit cards details secure when placing an order through the website?
    All credit card information is processed using a secure payment system provided by Paypal, a leading online payment processor. Once you enter the Checkout process, you will be forwarded to the secure version of Paypal. All information entered into the checkout is secured using the latest encryption technology. A padlock symbol will appear at bottom of your browser window to confirm that you have entered a secure area.
  6. We are a business, can we pay via invoice?
    We do not provide a credit facility or 30 day invoice payment terms. All orders must be paid for in advance before being despatched.
  7. Do you provide a VAT invoice with your orders?
    Yes, the order confirmation email which you receive after placing your order, contains a VAT breakdown of your order. This can be printed and used as a VAT invoice for your records. If you have not received your order confirmation email and require a copy for your records, call or email us quoting your order number or billing postcode. We will then be able to resend the confirmation by email or post.
  8. Is there a minimum order amount/value?
    There is no minimum order value or amount, you can order as little or as much as you like.
  9. How does your delivery system work?
    We are a UK based company and we can deliver to almost any destination however terms and conditions apply. Toners and Labels are strictly only to UK mainland address. Most other light weight items can be shipped abroad, please select “International Postage” option in check out.